Bahrain’s national airline has launched an anonymous website to facilitate whistleblowing, an important safety practice more formally described as confidential reporting.
Gulf Air launched the initiative as part of a strategic restructuring and is using independent third party Navex Global, whose other notable customers include Toyota and United Airlines, to host the ‘EthicsPoint’ site.
Bahraini royal and deputy prime minister of the country, H.E. Shaikh Khalid bin Abdullah Al Khalifa, is the chairman of Gulf Air’s board of directors and said the new reporting tool would ensure a positive work environment. ‘We are committed to building a culture of integrity and ethical decision-making that extends the airline executive management team’s open door policy and provides a new level of support for each member of the national carrier’s workforce’, he said.
‘When Gulf Air first commenced its strategic restructuring, we committed to empowering every member of the Gulf Air family to voice their concerns, positive suggestions and feedback. Today I’m pleased to announce that we are delivering on that promise’, he said.
The confidential reporting tool will help the airline identify misconduct and violation of polices and standards, with all reports by employees delivered to Gulf Air’s audit committee and board of directors for investigation and appropriate action.
Whistleblowing is important to promoting transparency and progress in any organisation and has direct bearing on the ensuing safety culture. It also provides a platform for allegations to be dealt with internally, saving the organisation’s reputation – a selling point that Navex Global emphasises.