Well done that passenger

Image: © iStock | Sieto

An Airbus A320 of Russian airline Aeroflot was diverted to the nearest airport last week after an alert passenger noticed a fuel leak.

The flight, from Moscow to Hannover, in Germany, ended up at Kaliningrad, in western Russia, after the passenger noticed the leak. The Aviation Herald reports that a fuel cap was identified as leaking fuel. A replacement aircraft completed the journey.

CASA cabin safety specialist William Tootell says observant informed passengers are a safety asset on any flight.

‘Passengers speaking up about observations they make can have a significant impact on the safety of flight,’ he says. ‘There have been instances where passengers not speaking up or crew not appropriately responding to passengers concerns have resulted in missed opportunities to prevent incidents/accidents.’

In the Dryden Ontario and Kegworth, UK crashes of 1989 passengers noticed the situation but felt inhibited from speaking up, Tootell says. (Dryden was caused by wing icing, and Kegworth occurred after the crew mistakenly shut down a functioning engine, in response to a failure alarm)

‘Crew are now trained to listen to passengers’ concerns and take action as required,’ he added.

Flight Safety Australia recently reported on the anniversary of Aloha Airlines Flight 243 and its explosive decompression over Hawaii, where the official investigation report revealed a passenger boarding the flight noticed cracks in the aircraft fuselage but didn’t notify the flight crew.


  1. “See something? SAY SOMETHING!” Unfortunately, I’m aware of instances when airline cabin crew blew off the comments of observant, knowledgeable passengers. In one instance a pilot friend who at the time was enroute to teach a survival course to Federal employees just happened to have his altimeter in his pocket. He noticed the cabin pressure was climbing past 9,000 feet after takeoff from a 2300 foot elevation runway. He alerted the cabin crew who only when he was insistent passed the word to the cockpit. The pressurization was set to ‘manual’… My friend said the crew remedied the problem by leveling at 14,000 then resuming their climb to cruise in the flight levels. Which airline was it that had a 737 experience the same issue a few years ago, with the loss of all on board?


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